What are our priorities and how are we doing
- Annual Report
- Annual business plan
- Targets, Aims and Objectives
- Strategic Direction document (5 year plan)
- Performance against targets (KPI)/performance framework
- Clinical governance
- Audit reports
- Service User Surveys
How we make decisions
- Board papers – agenda, supporting papers and minutes
- Personal and public involvement strategy (PPI)
- Public consultations (for example, concerning closures/variations of services)
- Internal communications guidance and criteria used for decision making i.e. process systems and key personnel
Our policies and procedures
- Policies and procedures relating to the conduct of business and the provision of services
- Policies and procedures relating to human resources (including Race, Disability, Age and Gender, Equal Opportunities)
- Policies and procedures relating to recruitment and employment
- Equality Scheme/statement produced in accordance with section 75 of the Northern Ireland Act 1998
- Standing financial procedures
- Standing orders
- Complaints and other customer service policies and procedures
- Data protection / information governance / Caldicott Guardian
- Estate management
- Charging regimes and policies
The services we offer
- Clinical services provided and/or commissioned
- Non-clinical services
- Services for which NIBTS is entitled to recover a fee together with those fees
- Patient information leaflets and other booklets and newsletters
- Advice and guidance
- Corporate communications & media releases